Bellevue Group Practice
Bellevue Terrace, Newport, NP20 2WQ
Bettws Health Centre, Newport, NP20 7TD

Practice

I weld y dudalen hon yn Gymraeg cliciwch yma.

Bellevue Group Practice Leaflet

If you want an up to date copy of our Patient Information Leaflet which contains the information found on this website please ask at either Bettws Health Centre or Bellevue Surgery. Alternatively you can download a copy of the Practice Leaflet here.

Patients with significant hearing impairment should register for My Health Online at the surgery. My Health Online enables patients to book appointments, order repeat medication and change address and phone number details. 

When you do book an appointment can you please email admin.team@wales.nhs.uk with your appointment details so that we can arrange for a BSL interpreter.

Patient Responsibilities

You are partners in the care you receive and we ask you to accept your own responsibilities in return.

  • Please treat your surgery staff with due courtesy and respect.  At Bellevue Group Practice we operate a zero tolerance policy on patients who are violent, threatening or abusive and we may take action to have them removed from the practice list.
  • If you need a home visit, if possible please telephone before 10.30am.  Transportation problems are not a valid reason for a home visit.
  • Only ask for emergency consultations or home visits when appropriate.
  • To help keep surgeries running as smoothly as possible please arrive on time for your appointment. Let us know as soon as you can if you cannot keep an appointment.

Change of Address

Please inform the practice immediately if you change your address or telephone number to enable us to keep our records up to date.

If your new address is outside our practice area, we will help you to find a new GP. To view our practice area please use this link.

Practice Area

Our area comprises Bettws, Rogerstone & High Cross between Cwm Lane and the River Ebbw, and Newport to the south of the M4 between the west bank of the Usk and Marshfield Road, Marshfield. 

Bellevue Group Practice - Practice Area

Bettws Health Centre - Practice Area

Aneurin Bevan University Health Board

Aneurin Bevan University Health Board is responsible for ensuring you get all the services you need.  They are based at:

Telephone Calls

All telephone calls are recorded for training and your protection.

Students

From time to time medical students who are intending to become General Practitioners will undergo training at the practice.

Why does the NHS collect information about you?

Your doctor and the team of health professionals caring for you take records about your health and any treatment or care you receive from the NHS.  This information will either be written down (manual records) or held on computer (electronic records).  These records are then used to guide and manage the care you receive.

You may also be receiving care from an organisation outside of the NHS e.g. social services.  If so we may need to share information about you so that everyone involved in your care can work together for your benefit.  Whenever this is necessary your information will be handled in the strictest of confidence.

Suggestions

There is a suggestion box located in the entrance lobby next to the repeat prescription request box.

Complaints

We operate an ‘in house’ complaints procedure to deal with your complaints.  This procedure does not deal with matters of legal liability or compensation.  In some cases the ‘in house’ procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority. 

You can make complaints by writing to the Practice Manager who will investigate and answer the issues raised.  If you have difficulty in writing we will be pleased to help you.  We will keep you informed of the progress of your complaint.

Car Parking

We offer free car parking to all our patients and visitors.  Please register your car details with the reception staff on arrival.

Private Fees

The NHS provides most health care free of charge; however there are a number of other services for which fees can be charged such as medical reports for insurance companies and private medical examinations.

Payment depends on the time taken and the complexity of the forms. Current fees can be found here

Patients with Particular Needs

Both surgeries have suitable access for disabled patients. All facilities are located on the ground floor. We also have two parking spaces outside Bellevue Surgery and in the main car park that are reserved for patients displaying a disabled sticker.  
 
For patients with hearing difficulties we have a hearing loop in both surgeries. You can also email the surgery on admin.team@wales.nhs.uk or provide your mobile number for us to text information to you. However you must email the above address once an appointment has been booked if you require a BSL interpreter to attend your appointment. 
 
Patients with significant hearing impairment should ideally register for My Health Online at the surgery. My Health Online enables patients to book appointments, order repeat medication and change address and phone number details. Please remember to email admin.team@wales.nhs.uk so we can arrange a BSL interpreter if this is required.
 
Please let us know if you need assistance with any hearing, sight or any other specific requirement at the reception desk or by using admin.team@wales.nhs.uk
 
We can also arrange interpretation services for patients who do not speak English. Please let us know if you need this service when booking an appointment.
 
Please let us know if you require longer consultations to address any particular needs, involving communication when booking an appointment.
 
Patients can be accompanied at appointments by a carer/assistant.
 
The practice welcomes assistance dogs to the surgery. Dogs need to remain on a lead in close contact with the owner. Dogs must display a special identifying harness and collar tag.