If you want an up to date copy of our Patient Information Leaflet which contains the information found on this website please ask at either Bettws Health Centre or Bellevue Surgery. Alternatively you can download a copy of the Practice Leaflet here.
Patients with significant hearing impairment should register for My Health Online at the surgery. My Health Online enables patients to book appointments, order repeat medication and change address and phone number details.
When you do book an appointment can you please email firstname.lastname@example.org with your appointment details so that we can arrange for a BSL interpreter.
You are partners in the care you receive and we ask you to accept your own responsibilities in return.
Please inform the practice immediately if you change your address or telephone number to enable us to keep our records up to date.
If your new address is outside our practice area, we will help you to find a new GP. To view our practice area please use this link.
Our area comprises Bettws, Rogerstone & High Cross between Cwm Lane and the River Ebbw, and Newport to the south of the M4 between the west bank of the Usk and Marshfield Road, Marshfield.
Aneurin Bevan University Health Board is responsible for ensuring you get all the services you need. They are based at:
All telephone calls are recorded for training and your protection.
From time to time medical students who are intending to become General Practitioners will undergo training at the practice.
Your doctor and the team of health professionals caring for you take records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records) or held on computer (electronic records). These records are then used to guide and manage the care you receive.
You may also be receiving care from an organisation outside of the NHS e.g. social services. If so we may need to share information about you so that everyone involved in your care can work together for your benefit. Whenever this is necessary your information will be handled in the strictest of confidence.
There is a suggestion box located in the entrance lobby next to the repeat prescription request box.
We operate an ‘in house’ complaints procedure to deal with your complaints. This procedure does not deal with matters of legal liability or compensation. In some cases the ‘in house’ procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.
You can make complaints by writing to the Practice Manager who will investigate and answer the issues raised. If you have difficulty in writing we will be pleased to help you. We will keep you informed of the progress of your complaint.
The NHS provides most health care free of charge; however there are a number of other services for which fees can be charged such as medical reports for insurance companies and private medical examinations.
Payment depends on the time taken and the complexity of the forms. Current fees can be found here